Entertainment is truly enjoyable only when it is experienced in a controlled and mindful way. 13 be believes that every player's mental and financial well-being is of the utmost importance. Our responsible gaming policy is designed to provide every user in Bangladesh with a safe and enjoyable experience. On this page, you will learn how to set limits, recognize warning signs, and seek help when needed.
Learn the core principles of responsible entertainment and apply them to your daily habits.
Before you start gaming, decide how much money you can afford to spend. Never exceed this limit, even when you are on a winning streak. Money set aside for entertainment should never come from essential household expenses. Set a fixed entertainment budget each week or month and stick to it. Use the deposit limit feature available in your 13 be account settings.
Decide in advance how long you will game each day, and take a break once that time is up. Extended, uninterrupted gaming sessions lead to mental fatigue and reduced decision-making ability. Always prioritize time with family, friends, and work over gaming. Set a timer on your phone or build the habit of closing the app at a set time. Taking regular breaks makes the gaming experience more enjoyable.
Think of gaming as a form of entertainment, not a source of income. Be cautious of the urge to place larger bets to recover lost money. The outcome of every game is completely independent, and previous results do not influence future ones. Play for fun, not to escape stress or frustration. If you are not in a good mental state, taking a break from gaming is the wise choice.
13 be is for individuals aged 18 and above only. Minors are strictly prohibited from opening an account or using the platform. If there are children or teenagers in your household, keep your device and account secure. Never share your account password with anyone. No financial transactions will be possible until the age verification process is completed.
Some common signs of gaming problems include: spending beyond your budget, repeatedly trying to recover lost money, and losing focus on family or work. Feeling restless or irritable when unable to game is a warning sign. Gaming by taking on debt or draining savings must be stopped immediately. If these signs appear, take a break right away and talk to someone you trust. Do not hesitate to seek professional help if needed.
If you feel the need, you can temporarily or permanently close your account yourself. Contact the 13 be support team to request that your account be locked for a specific period. You should not attempt to open a new account during self-exclusion. This feature is not a sign of weakness — it is proof of awareness and responsibility. Before returning after a break, check whether you feel ready.
You have the right to receive help with any gaming-related issues. The information below may be useful to you.
If you need to set limits on your account, take a temporary break, or permanently close it, our support team is always ready to help. Contact us by email: [email protected] — we typically respond within 24 hours. Your request will be handled with complete confidentiality. If you want to set a deposit limit, session time limit, or cooling-off period, just let us know directly. We will assist you with empathy and without judgment.
Ask yourself the following questions and answer them honestly. Are you spending more than your set budget? Is gaming affecting your sleep, work, or relationships? Do you feel the urge to bet more when you lose? Do you want to stop gaming but find you cannot? If the answer to any of these is yes, it is time to seek help now.
13 be is not just an entertainment platform — we are committed to the well-being and safety of every user in Bangladesh. Our system automatically detects unusual gaming patterns and alerts users when necessary. We believe that mindful and controlled entertainment is the most enjoyable in the long run. For any of your concerns or questions, please reach out to our FAQ Visit the page or contact support directly.
Answers to the most frequently asked questions about responsible gaming are provided here.