Last Updated: January 2025
Please read this privacy policy carefully. Before using the 13 be platform, it is important to have a clear understanding of how your personal information is collected, used, and kept secure.
When registering on the 13 be platform, your name, email address, mobile number, and date of birth are collected. National ID or passport information may be requested for identity verification purposes. During financial transactions, payment method details such as mobile banking numbers or bank account information are collected. While using the platform, your device type, IP address, browser information, and login activity logs are automatically recorded. This information is used solely for service improvement, security assurance, and fulfilling legal obligations.
Collected information is primarily used to manage your account, process transactions, and provide customer service. Your activity data is analyzed to ensure platform security and prevent fraud. 13 be may use your registered contact details to inform you about new services, offers, or important updates. Aggregate usage data is reviewed to improve the user experience and analyze platform performance. You may opt out of marketing communications at any time, and such requests will be processed in a timely manner.
13 be never sells or rents your personal information to third parties for commercial purposes. Limited information may be shared with selected partner organizations for payment processing, identity verification, or technical services, and they are bound by strict confidentiality agreements. Disclosure of information in response to lawful requests from applicable laws or regulatory authorities in Bangladesh is considered a legal obligation. Relevant information may be provided to the appropriate authorities to assist in investigations of fraud or criminal activity. Outside of these cases, your information is kept completely confidential and protected from unauthorized disclosure.
13 be uses industry-standard encryption technology to protect your personal information and maintains multiple layers of security at the server level. Sensitive data such as passwords and payment details are always stored in encrypted form, and no staff member can directly access this information. The platform's security measures are kept up to date through regular security audits and vulnerability assessments. In the event of a security breach, affected users will be notified as quickly as possible and necessary protective measures will be taken. However, complete security of data transmitted over the internet cannot be guaranteed, so users are also responsible for keeping their own devices and accounts secure.
You have the right to view and obtain a copy of the personal information we hold about you. You may contact the support team at any time to correct inaccurate or incomplete information. In certain circumstances, you have the right to request deletion of your data; however, some information may be required to be retained for a specified period due to legal or regulatory obligations. You have full rights to opt out of marketing communications, and such requests will be processed within seven business days. To raise any complaints or concerns regarding your information, please write to the email address listed in the contact section below.
If you have any questions, concerns, or requests regarding the privacy policy, please contact our dedicated support team. We take all data protection complaints seriously and strive to respond as quickly as possible. Typically, all requests are responded to within five to seven business days. If 13 be's privacy policy changes, this page will be updated, and registered users will be notified by email for significant changes. Contact address: [email protected]